Important Information
Policies
To help make your stay at Microtel Inn & Suites By Wyndham Urbandale/Des Moines in Urbandale as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Clear policies help keep arrivals, stays, and departures straightforward.
Policies at Microtel Inn & Suites By Wyndham Urbandale/Des Moines are structured to support efficient check-ins, comfortable stays, and predictable travel planning for both overnight guests and longer visits.
- Check-In and Check-Out
Check-in usually begins during the afternoon, while check-out takes place later in the morning. Early check-in or late check-out requests depend on availability.
- Identification Requirements
Guests are generally required to present a valid government-issued photo ID and payment card at check-in.
- Smoking Policy
The hotel operates as a non-smoking property. Additional cleaning fees may apply if smoking occurs inside guest rooms or indoor public spaces.
- Pet Policy
Pets may be accepted in selected accommodations, though fees and restrictions can apply depending on room type and stay length.
- Cancellation Policy
Cancellation terms vary according to reservation type and booking conditions. Flexible rates typically allow changes before arrival, while discounted bookings may remain non-refundable.
- Children and Occupancy
Children are welcome at the hotel, though maximum occupancy limits apply for each room category.
- Accessibility Policy
Accessible guest rooms and mobility-friendly hotel features are available for travelers requiring additional assistance during their stay.